Return & Refund Policy

At Upthread , we strive to provide you with high-quality products and excellent customer service. We understand that there may be instances where you may need to request a refund. This Refund Policy outlines the conditions and procedures for requesting a refund for products purchased through our website. By making a purchase on our website, you agree to the terms and conditions outlined below.

1.1 Damaged or Defective Products: If you receive a product that is damaged or defective, you may be eligible for a refund. Please contact our customer support team within 2 days of receiving the product, providing details of the issue and any supporting evidence, such as videos and photographs. We will assess the situation and provide further instructions on the return and refund process.

1.2 Incorrect Orders: If you receive an incorrect product that differs from your original order, please contact our customer support team within 2 days of receiving the product. We will work with you to resolve the issue by arranging a return and providing a refund or sending the correct product, depending on the circumstances.

1.3 Sizing or Fit Issues: We provide detailed size charts and product descriptions to help you make an informed decision. If you encounter sizing or fit issues, please contact our customer support team within 2 days of receiving the product. We may offer assistance or exchange the item for a different size, subject to availability. In some cases, you may be eligible for a refund, but return shipping costs may apply.

2.1 Change of Mind: We do not offer refunds for products due to a change of mind or personal preference. We encourage you to carefully review product details, sizing, and other relevant information before making a purchase.

2.2 Sale or Clearance Items: Sale or clearance items are final sale and not eligible for refunds, unless they are damaged or defective.

2.3 Personalized or Customized Items: Personalized or customized items are non-refundable, unless they are damaged, defective, or incorrect due to an error on our part.

3.1 Return Authorization: To initiate a return, you must contact our customer support team and obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted.

3.2 Condition of Returned Products: Returned products must be in their original condition, unworn, unwashed, and with all tags attached. We reserve the right to refuse refunds for products that do not meet these criteria or show signs of misuse or damage.

3.3 Return Shipping: Unless otherwise stated, you will be responsible for the cost of return shipping. We recommend using a trackable shipping method and obtaining a proof of shipment.

4.1 Refund Method: Refunds will be issued using the original payment method used for the purchase. Please note that refunds may take several business days to process and appear in your account, depending on your financial institution.

4.2 Partial Refunds: In some cases, a partial refund may be offered if only part of the order is eligible for a refund (e.g., if you received multiple items and only one is damaged).

4.3 Non-Refundable Costs: Shipping fees, including initial shipping costs and return shipping costs, are non-refundable unless the return is due to our error or a defective product.

We may update this Refund Policy from time to time. The updated version will be posted on our website with the revised effective date. We encourage you to review this Refund Policy periodically to stay informed about our refund procedures.